Four Seasons Blog

Thursday, October 21, 2010

What Customers Want & How to Deliver It

When you cut through all the extraneous information and data, quality is ultimately the name of the game and the goal of each customer walking through retailer doors. To deliver what customers want, it is crucial to employ the four cornerstones of retail success; display, variety, promotion and price.

  • First, display – consumers are highly visual. The more saturation or presence of the item, the more apt the item is to be handled, evaluated and in the long run, purchased.
  • Maximize display by highlighting variety, the second retail cornerstone. Utilized properly, large, organized quantities have no other choice but to effectively pique customer interest, drawing them in.
  • Promotion continues the vital pattern of product saturation. Cross-promote with a separate product. Provide recipe cards. Plan sales. Hold contests. Offer demonstrations. Each of these tools allows the customer to further interact with and evaluate the product.
  • The fourth and final cornerstone, price – as we were taught in Sales 101 – is the biggest influencer. Multiples pricing is an excellent way to drive sales and get customers to pick up two instead of one.
Focus on these points and it is a near-guarantee that customers will see quality produce on their next trip. To learn more, please contact our expert sales team.

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